Don’t forget to communicate with your employees during these tumultuous times. Whether they are essential to your day-to-day operations or they are summer staff, these individuals are a key component of your camp. It is up to you to keep them informed, and put their minds at ease.
Studies have shown that leaders have a special role reducing employee anxiety. Be proactive and provide your team with information. Discuss your policies and how you are responding to the pandemic. Encourage them to reach out to you with any questions or concerns. Remember, these individuals are your ambassadors to the community. If they are not kept up-to-date then it could cause you issues. Demystify the situation for your employees as best as possible through a solid communication plan.
Here are a few tips for you to follow:
Create a system of communicating with your employees. It is important to establish regular check-ins so that you can maintain your level of trust. Use email as your primary contact method. Reach out by phone when necessary, and use text messaging to relay urgent information. Bonus tip: Use an app like Remind to set up group texts.
Keep staff in the loop. Give them updates on company policy changes and summer schedules. Be honest with them. Let them know that you may not have all the answers, but as the information is available you will share it with them.
Encourage employees to ask questions. Make yourself available at designated times each day to talk to employees and address concerns. This is stressful for everyone, and some individuals may want to talk to you directly to ask specific questions. Don’t minimize their fears. Take the time to listen and provide reassurance. Bonus tip: Set up a Facebook group for employees only. This will provide them an outlet for discussions, and you can observe their conversations and gain valuable insight.
Remain Calm. Before sending out any communications, reread your messages a few times. Make sure your tone of voice is cool and collected. Your employees will take their cues from you. If you sound panicked, then they will react negatively. It is understandable that you may not always feel in control. However, it is important for you to try stay poised.
Remember to Keep Calm and Communicate!
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